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We Keep Your Account Data Clear and Secure

When you open an account with ultra 88, we collect only what we need to verify your identity, process your DANA, OVO, GoPay or QRIS deposits, and deliver…

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ultra 88 We Keep Your Account Data Clear and Secure
CONTACT US ANYTIME

How to Request Changes to Your Data

Email Support Send a data-access request to our privacy team at [email protected]. We respond within 48 hours with a summary of all personal data we hold on your account.
Live Chat – Daily 09:00–23:00 WIB Open the chat window in your account lobby to speak with a support agent who can walk you through data-export options or flag data-retention concerns immediately.
Account Settings Go to your profile settings on desktop or mobile app to review what we have stored and submit a deletion request for specific data fields. Changes take effect within 5 business days.
SECURITY & RETENTION

How We Handle Your Privacy Every Day

Encrypted Payments

Your DANA, OVO, GoPay and QRIS deposit details are encrypted end-to-end and never stored in full on our servers. Only transaction IDs and amounts are logged for reconciliation and tax compliance.

Cookie & Tracking Policy

We use cookies to keep you logged in and remember your game preferences across sessions. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention Window

Account data is kept for five years after closure to meet local banking regulations. Gameplay logs are stored for two years. You can request earlier deletion by emailing [email protected].

Device & IP Logging

We log your device ID, browser type and IP address when you log in so we can alert you to login attempts from new locations and block suspicious access patterns automatically.

Third-Party Integrations

Our live casino tables and slots connect to content providers like Evolution and Pragmatic Play. These studios receive only your session ID, not your personal name or banking details.

Data Subject Rights

You have the right to access, export, correct or request deletion of your personal data. Submit requests through our support channels — all will be processed within 30 days where local law permits.

Your Privacy Questions Answered

We retain your account data for five years to comply with Indonesian banking law and anti-money-laundering rules. You can request earlier deletion by contacting [email protected]. After the retention period, we securely delete all personal information, though transaction records needed for tax purposes may be archived.

Yes. Open your account settings and click 'Export My Data', or email [email protected] with your request. We'll send you a complete file in PDF format within 5 business days, including your profile, deposit history, withdrawal records and any gameplay logs we hold.

No. We never sell or share your personal information with other gaming sites or marketers. We may share aggregated, anonymized data with our payment processors and compliance partners — but never your name, banking details or account balance.

We verify each deposit by checking the transaction ID with your payment provider's servers in real time. We also flag deposits from new devices and require SMS confirmation on first login from any new phone or computer to block unauthorized access.

Yes. We encrypt all data in transit using SSL protocols, regardless of your location. Our servers are behind firewalls, and we monitor logins for suspicious activity — so whether you play from Makassar, Semarang or any other region, your account access is verified by location checks and device confirmation.

We use session cookies to keep you logged in across pages, and analytics cookies to see which games are popular. Essential cookies cannot be disabled without logging out, but you can opt out of analytics cookies in your browser settings or our cookie preference panel without losing account functionality.

Contact our privacy team immediately at [email protected] or use the live chat between 09:00–23:00 WIB daily. We'll investigate any unauthorized access within 24 hours, reset your password if needed, and review our logs for suspicious activity or data leaks.

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